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Cancellation Policy

Our Cancellation Policy is 24 hours’ notice. We send out reminders 48 hours prior to your appointment via text and email.

Any cancellations occurring within 24 hours are subject to a fee of $70. IF we can fill the appointment from our waitlist, we will waive the fee

We understand that unexpected things happen – if you can’t give us 24 hours’ notice, please give us as much notice as possible – the more notice you give us, the more likely we will be able to fill your appointment with one of our wait-listed clients, and hence be able to ensure we can waive the cancellation fee.


No Show Policy.


A client that does not attend an appointment or gives notice of LESS than 2 hours will be billed for the FULL amount of the appointment ( 30 minute appointments will remain at $70)

If there are unavoidable circumstances such as a family emergency OR you have woken up or developed COVID like symptoms, the fee will be waived (at the discretion of Hills Massage)

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