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Know Your Client Rights when receiving a Remedial Massage

In our unregulated industry (yes you read it right) we are hearing more and more stories from clients where they have felt no control or have had a lack of respect when they have received a massage. Let’s be clear. YOU always have complete control over your massage! YOU should always be consulted, and your privacy and dignity respected. Let me explain.


Remedial massage is a form of therapeutic massage that aims to address specific musculoskeletal issues and alleviate pain and discomfort in the body. While receiving a remedial massage, clients have certain rights that they should be aware of to ensure a safe and beneficial experience.


First and foremost, clients have the right to be treated with respect and dignity by the massage therapist. This means that the therapist should listen to the client's concerns and preferences, explain the treatment plan, and obtain informed consent before proceeding with the massage.


Clients also have the right to confidentiality and privacy during the massage. This means that the therapist should maintain a professional and respectful demeanour and ensure that the client's personal and medical information is kept confidential.

In addition, clients have the right to feel safe and comfortable during the massage. This means that the therapist should use appropriate draping techniques to ensure that only the areas being worked on are exposed, and that the pressure and techniques used are within the client's comfort level.

Clients also have the right to give feedback and ask questions during the massage. If the client feels uncomfortable or experiences pain or discomfort, they should communicate this to the therapist so that adjustments can be made.

Finally, clients have the right to terminate the massage at any time if they feel uncomfortable or for any other reason. The therapist should respect the client's decision and ensure that they are comfortable and safe before ending the session.

In summary, clients receiving a remedial massage have several important rights, including the right to be treated with respect and dignity, the right to confidentiality and privacy, the right to feel safe and comfortable, the right to give feedback and ask questions, and the right to terminate the massage at any time. By being aware of these rights, clients can ensure that they receive a safe and effective massage that meets their individual needs and preferences.

Please be assured at Hills Massage, Client Rights are very important to us. Please speak up if the pressure is too firm or not firm enough. We do ready body language and ask questions, but please work with us to best help you. Remember it is not always about ‘no pain no gain’, but rather a combination of skills and techniques in consultation with you really works.

Hills Massage

You’re in great hands!

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